FAQs

Return Guidelines

Eligibility

Returns accepted within 7 days of delivery. Items must be:

• In original, unworn condition
• Include original packaging
• Include proof of purchase

No explanation needed for returns.

Non-Returnable Items

• Frames altered or modified after receipt
• Items damaged due to customer mishandling

Refund Processing

• Refunds are processed within 3-5 business days after receiving your return
• Original payment method will be refunded
• Shipping costs are non-refundable
• Return shipping costs are the customer’s responsibility

Refund Conditions

• Full refund issued for items returned in original condition
• Store credit offered for items showing minor handling
• No refunds on custom-modified frames
• Damaged items must be reported within 48 hours of delivery

Refund Exceptions

• Special order or custom-designed toppers are final sale
• Items purchased during clearance sales are final sale
• Promotional/discounted items may be eligible for store credit only

How to Request a Refund

1. Email customer service at topperwears@gmail.com
2. Include your order number and reason for return
3. Wait for return authorization
4. Ship item back using tracked shipping
5. Keep your return tracking number